Is an IT service desk management platform by BMC Software that handles asset, change management, knowledge and license management and provides multiple reporting and analytics dashboards. The knowledge management module is used to build a database of known issues and their general solution. The database offers insights into recurring trends and challenges.

Helps technicians design solutions for repetitive problems that can be marked public for end users as a part of a self-service channel. The solution also helps IT technicians track and prioritize work. Change management module helps users control costs and outages due to unplanned network or server issues. The module also minimizes IT infrastructure change risks through timely review, enforcement, and approval automation.

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Provides a mobile portal that allows technicians to add and update work orders from any mobile device. The software offers add-ons for additional functionality, such as satisfaction surveys and remote control.

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Robust yet easy to use Help Desk software We use it every day as our Help Desk tracking software. We have it integrated into our helpdesk email so all emails to the helpdesk go to Track-it and create tickets. We love the detailed features. We dont use all of them but will probably use more in the future. Its a great tool and assigning tickets is a breeze, as is running reports, looking up closed tickets, etc.

We even customized each technician's tickets by Color so we can see at a glance who has what in their bucket. Pros Integration with Email, Technician reports and customization abilities Cons Help documentation could use some improvement, for getting the most out of the software. Review Source: Capterra. Track-IT by Numara For the most part, it's a good experience.

Their support portal is a little confusing at first but once you're in, their support is very good. I've had to call them a couple times and had my issues resolved quickly.

Pros The stability of the product. The customization aspect.adding fields. The options seem limitless. Cons The user interface for the on prem version is dated. It needs to be updated to look more modern.

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That's more on me then them. I just don't like the view(s). Review Source: Capterra. Solid option for companies seeking a home grown solution!

Control of all my IT department, Assets, ticketing, workload, licences, puchases and knowledge base! Pros This is a product that will satisfy your needs, but you have to configure it to do so, all the modules are based and linked among them so this will be a easy to use tool! Cons there's no service Catalog, but you can cuastomize one in the categorization and schedule module!, I also think that the module regarding to Training could be a bit more rich in terms of having the course materials in there. Review Source: Capterra. TrackIT is an average product that has not changed much in 10 years Pros The locally installed sql database is handy for customizations and integrations.

Trackit allows for nested work orders, which I've noticed several other products do not have this feature. Cons Lets be clear - Trackit is late 90s early 2000s style thick client app. The web client design is very similar to the thick client. Very little thought put into software quality attributes such as speed or usability. The asset inventory client is bug ridden. We could never get the service to inventory the last 15-20% of computer assets. The server side inventory service would routinely crash as well.

The limits on custom work order fields were a problem. The global search across work orders is slow (several minutes) and routinely never returns results. Robust search capability is critical in my opinion.

Trackit support has somehow convinced itself this is an unsolvable problem. Overall, it is apparent that BMC dev team is focused elsewhere. Review Source: Capterra.